SCAM WARNING:
CHANGE OF BANK ACCOUNT

Dear customers,

We have recently received a call from a customer who fell victim to this style of scam. Luckly for our customer they realised the mistake before the funds cleared. Had the funds cleared some banks may not be able to refund the lost funds on the basis of them being transferred by you to the nominated account and it was not officially "stolen" from you. So please watch our video below and/or click on the links below for more information.
 
We have found the following articles that may be useful:

• https://www.investec.com/en_gb/welcome-to-investec/news-and-views/insights/personal-finance/latest-fraud-scam.
• htmlhttps://www.afsbendigo.com.au/changing-supplier-details-dont-be-scammed/
• https://www.banking.org.za/consumer-information/bank-crime/change-of-bank-account-details-scams

If you are ever in any doubt regarding spam emails please feel free to send the email to us for assessment to support@bmcomp.com.au or call us on 02 4751 7111 or 0422 262 262. We will quickly tell you if we think it is legitimate or not. 

We hope this information helps our customers stay safe. Please feel free to share with your friends and family.

If you have any questions please either email or call us for more information.
 
Thank you

Blue Mountains Computers
Ph:      (02) 4751 7111                      
Mob:    0422 262 262
Shop 5c, 127 Macquarie Rd,
Springwood NSW 2777
info@bmcomp.com.au         
www.bmcomp.com.au
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SCAM WARNING: Energy Australia

​Dear customers,

We received a call from a customer yesterday who had opened an email from "Energy Australia". Once you click on the "VIEW BILL" button you then download the virus/malware. screenshot below:

The following article was posted on the Energy Australia Website:
https://www.energyaustralia.com.au/about-us/media/news/new-email-scam-view-bill

If you are ever in any doubt regarding spam emails please feel free to send the email to us for assessment to support@bmcomp.com.au or call us on 02 4751 7111. We will quickly tell you if we think it is legitimate or not. 

We hope this information helps our customers stay safe. Please feel free to share amongst your friends and family.

If you have any questions please either email or call me for more information.
 
Thank you
Regards, 
Blue Mountains Computers

Full Energy Australia Article below:

New email scam reportedJune 20, 2017EnergyAustralia customers should be aware of a new email scam.
The hoax email invites customers to view their bill online but the ‘View bill’ link is malicious.

Scam emails such as this one can appear very convincing and customers should take care with any email that requests them to click a link.

One indicator of potential scam emails is the sender.  EnergyAustralia’s electronic bills to residential customers are sent from noreply@billing.energyaustraliaonline.com.au.  If you receive an email from a different address that says it relates to your EnergyAustralia bill, please do not open it or click any links it contains.

If you receive a fake EnergyAustralia email, you can report it to EnergyAustralia by forwarding the email to staysafe@energyaustralia.com.au. Please send the hoax email as an attachment if possible. Don’t forward the hoax email to anyone else.

Once you’ve sent the hoax email to staysafe@energyaustralia.com.au, delete it from your inbox immediately. Then empty your Deleted Items folder.

Scam activity can also be reported to the ACCC Infocentre on 1300 302 502 or a state or territory fair trading authority.
If at any time you are concerned you have provided credit card or banking details to a potential scammer, please also alert your financial institution.

EnergyAustralia takes scam activity seriously and has reported this latest hoax to the relevant authorities to investigate.
​
Find out more about EnergyAustralia’s online security.

STEP 1: DO NOT allow anyone to gain remote access to your computer that you don’t trust.
STEP 2: DO NOT allow anyone to convince you something is wrong with your computer.
STEP 3: Take pictures of the error message and/or the number to call for our reference.
STEP 4: Call Blue Mountains Computers to investigate the potential scammers.
 
For more information please read below:
Recently there has been a large increase in the number of scammers pretending to offer fake technical support for computer issues that don’t actually exist.
Generally, these scams start in one of two ways: A phone call, usually claiming to be “Microsoft” or “Telstra” letting you know that your computer has been sending out “error signals”, or fake error messages on websites. Some examples follow.

At a glance, these seem like legitimate error messages, but they are actually parts of a web page.
​
Calling one of these numbers will put you in contact with a scammer who will likely get you to install some remote control software on your computer and give them full access. An example of a chat conversation is shown below:

From there, they will usually install viruses (under the guise of fixing your supposed issue) so that they can get you to call back another time and charge you again. They will often charge you large amounts of money for an “anti-virus”, either through credit card or in some cases, by getting you to buy several gift cards from a retailer and telling them the codes. Sometimes these criminals will also take copies of interesting looking data, which could lead to identity theft and impersonation, alongside bank details.

If you see one of these “error warnings” on a site you are browsing, it’s best to close it immediately and make sure not to click any of the errors. If you receive a cold call* from someone claiming to be Microsoft or Telstra tech support, just hang up on them. The actual companies will never cold call about an error like that. (*Cold call – meaning to make an unsolicited telephone call to someone in an attempt to sell goods or services)

If you are in any doubt at all, please feel free to call us on 02 4751 7111 and talk to us, we will quickly tell you if it is legitimate or not. If it occurs during closed hours then ask them to call back and hopefully by then we can verify if they are legitimate or not.

We hope this information helps our customers stay safe. Please feel free to share amongst your friends and family.

​Regards
Blue Mountains Computers
 
(02) 4751 7111
info@bmcomp.com.au
www.bluemountainscomputers.com.au

Please watch our video below which explain the difference between the conventional hard-drive and the newer Solid State Drive (SSD).

With new technology available we highly recommend installing Solid State Disk (SSD). Although it costs more than the conventional hard-drive the speed comparison is unrivaled. SSD's on average produce 10x better speeds than the conventional Hard Disk Drive (HDD). SSD's can generally make an older computer feel new again (ask BMC for our opinion based on your computer) by installing it and rebuilding the computer software onto the new drive. We use SSD drives on all our computers here at Blue Mountains Computers. SSD's are extremely popular with the "Gamers" market for all the obviously reasons. 

​

​Source http://ocz.com/consumer/ssd-guide/ssd-vs-hdd

​We have recently had an influx of people upgrading to Windows 10 without even knowing how or when they agreed to Microsoft's terms to do so.

Microsoft have unfortunately found multiple ways to "influence" us into upgrading to Windows 10 so be very careful regarding what you click and make sure your read all the information.

At the bottom of this post you will see 4 screenshots which demonstrate one way they have "guided" customers to upgrading. You need to physically tell them that you DON'T want to upgrade instead of the other way around. We have shown you below how to avoid the upgrade.

We hope this information information will save your potential future frustrations and costs.

If you have any questions for us please don't hesitate to either email or call us on 02 47517111

E: info@bmcomp.com.au
W: www.bluemountainscomputers.com.au

Remote support allows our customers to receive immediate assistance with minimal downtime. If you have an active internet connection and can get online then we can provide you this service. Users simply download the required client and we remotely log into your computer and assist you over the phone to resolve the issue. 

This saves downtime in the form of not having a working computer, bringing the computer from home to a shop and leaving it at the shop for repair that may take hours/days to fix. If you have any questions regarding computer repairs or remote assistance please contact us on 02 4751 7111 or 0438 448 688 and we would be more than happy to assist you.

Regards
Blue Mountains Computers