We are experienced with Apple Products

At Blue Mountains Computers we do Apple product repairs. Please note: we do not have a relationship directly with Apple.

We are currently working on becoming an "Independent Repairer Program" which means if we are approved we will be able to order genuine Apple parts directly from Apple.

Most of the items that we service are listed below but for anything not listed please contact us for more information:
  • Repairs of Apple Equipment.
  • ​Mac Hard-drive upgrades
  • Mac RAM upgrades
  • Apple Data Recovery
  • Solid State Drive (SSD) installations
  • ​iMac's
  • Desktops
  • Macbooks & Macbook Pro's
  • Macbook Air's
  • iPhones (software issues not battery or screen replacements) 
  • Apple OSX installation and upgrade
  • ​Malware Removal
  • Liquid Spills (depending on the extent of the damage)
  • Video cards and Motherboards (depending on the model)
  • All Hardware and Software related faults
  • MacBook trackpad repair and replacement
  • Screen replacements (iMac's and Laptops)
  • Power related & Charging issues.
  • Please ask us regarding anything not listed​

Before you take in your device to Apple

​Follow these steps before you take your device to an Apple Store, Apple Authorised Service Provider or carrier. If your device won't turn on or respond, finish as many steps as possible:
  1. Back up your iOS device.
  2. Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My Device.*
  3. Bring your sales receipt (if possible), in case your service requires proof of purchase.
  4. Bring your device and any accessories that you need help with.
  5. Bring a form of personal identification, like a driver licence, passport or other government-issued ID.
  6. For Apple iWatch please unpair the device from your iPhone. 

​Remove a device from "Find My iPhone" on iCloud.com

If you are no longer using an iPhone, iPad, iPod touch, Mac, Apple Watch or AirPods, you can remove them in Find My iPhone on iCloud.com. When you remove a device, it is removed from your Devices list and Activation Lock is turned off.
To sign in to Find My iPhone, go to icloud.com/find.

​Instructions to turn off Find My Device
​
*If you're unable to turn off Find My Device, BMC may not be able to service your device. For assistance in turning off Find My Device please contact Apple Support on 1300 321 456. This policy is in force to prevent unauthorised persons from servicing your device without your knowledge. If you don't remember your Apple ID and Password, please go to iForgot.

Apple Instructional Videos

What is an Apple ID?
How to back up with iCloud
How to restore from an iCloud backup
How to update your iPhone or iPad