STEP 2: DO NOT allow anyone to convince you something is wrong with your computer.
STEP 3: Take pictures of the error message and/or the number to call for our reference.
STEP 4: Call Blue Mountains Computers to investigate the potential scammers.
For more information please read below:
Recently there has been a large increase in the number of scammers pretending to offer fake technical support for computer issues that don’t actually exist.
Generally, these scams start in one of two ways: A phone call, usually claiming to be “Microsoft” or “Telstra” letting you know that your computer has been sending out “error signals”, or fake error messages on websites. Some examples follow.
Calling one of these numbers will put you in contact with a scammer who will likely get you to install some remote control software on your computer and give them full access. An example of a chat conversation is shown below:
If you see one of these “error warnings” on a site you are browsing, it’s best to close it immediately and make sure not to click any of the errors. If you receive a cold call* from someone claiming to be Microsoft or Telstra tech support, just hang up on them. The actual companies will never cold call about an error like that. (*Cold call – meaning to make an unsolicited telephone call to someone in an attempt to sell goods or services)
If you are in any doubt at all, please feel free to call us on 02 4751 7111 and talk to us, we will quickly tell you if it is legitimate or not. If it occurs during closed hours then ask them to call back and hopefully by then we can verify if they are legitimate or not.
We hope this information helps our customers stay safe. Please feel free to share amongst your friends and family.
Blue Mountains Computers
(02) 4751 7111